On April 14th 2014 I dutifully sent in my 2013 income tax return and paid our government $3567. In July 2014 we received a long awaited 2013 K-1 form from Schwab which showed we had some stock market losses for that year. Therefore, we had to file an amended return showing that a refund was owed to us in the amount of $435.
IRS received this amended return on Aug 11th 2014.
I’ve called the IRS phone number every month since then to find out the status and every phone call is up to a one and a half hour wait to speak to a representative after the robo lady tells me my wait will be 15 to 30 minutes. Every IRS representative I have spoken with has promised to expedite my refund, yet it still is stuck somewhere in the system.
The last IRS person I spoke with (1/6/14) told me that the IRS is minimally staffed and cannot keep up with the backlogged returns. She also said that they all the IRS reps had to take a 40-hour class to handle the Obamacare new tax laws…. Then she told me, tongue in cheek, that it will take the IRS 10 years to figure out how to process tax returns and collect ACA fines. She also said she would process my return.
She directed me to: http://ift.tt/1xEQpgl
Maybe Bob can figure it out :dude:
Today I called the IRS at 7:30 am and after one hour + of waiting….. the looped inane music stopped and robo lady returned and said, “please wait”. Then immediately they hung up on me!!!!!
If you haven't seen the news......2014 Federal Tax Refunds will Be Delayed Until October 2015
http://ift.tt/1xEQpgp
And last year, 35.6 percent of phone calls went unanswered by customer service representatives, according to a report to Congress by the national taxpayer advocate, Nina E. Olson.
At a news conference this week, IRS Commissioner Koskinen was blunt: “I would caution taxpayers to use our phone lines only as a last resort.”
More Broken Promises - My Tax Refund
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